NSCR Supports North Shore Tenants in Successful Challenge of Escalating Utility Bills


Facing significantly increased hydro bills after WYSE Utilities installed submeters in their building, tenants across the North Shore reached out to North Shore Community Resources’ Legal Advocacy program. The initial complaints were that hydro charges that previous and neighbouring tenants had advised were in the $40- 50 range for two months, were now being charged $1200 for two months.

WYSE Utilities is a submetering service that contracts with landlords to monitor the amount of electricity, water, and or gas used by individual rental units.  As a condition of their installation, each tenant must sign a contract directly with WYSE Utilities to pay their utilities bills. The contract also authorizes WYSE to collect extra charges for administration of the tenant accounts and has a schedule for disconnection fees, overdue account fees etc. WYSE Utilities can disconnect electricity, for example, if a tenant is late with payment.

NSCR legal advocates got in touch with BCPIAC (BC Public Interest Advocacy Coalition) who are well positioned to challenge utilities charges.  After a long hearing process, of about a year and a half, with submissions from many stakeholders, the BC Public Utilities Commission decided last week that WYSE Utilities is in fact a utility that can be regulated, and as such, it must follow the provincial rules and regulations.

This is a great victory for tenants who now have the protection of the BC Utilities Commission. WYSE Utilities now faces greater regulation regarding posting rates, extra charges and disconnections. Additionally, approval for any proposed rate hikes must now be heard by the BC Utilities Commission. Prior to this ruling, the tenants who had contracted with WYSE Utilities had no venue in which to challenge their bills and there was no oversight of their billing practices.

North Shore Legal Advocacy Program

The North Shore Legal Advocacy Program offers low-income community members free and confidential service related to basic living needs. Our team can assist you with legal problems related to:

  • Income assistance and security
  • Tenancy (rental accommodation)
  • Employment
  • Debt
  • Employment Insurance